Guide

The Basics

How to start using ZapZap
Step 1: Download the app and register a new account

Step 2: Verify your account to get the most out of our app

Step 3: Deposit money into your ZapZap wallet (see our guide here)

Step 4: Store, spend, send and receive money
Sign up or Registration?
Step 1: Download, install and open the ZapZap app on your device

Step 2: Your will be guided through our simple registration process where we will need your phone number and a few other details to create your free account.

Step 3: Enter the details required in each step, choose your wallet currency and create your wallet!

Step 4: We’ll send you an email with some important information confirming your new account

Remember to check your spam folder - sometimes our email is flagged by spam filters. If this is the case, you may want to add ZapZap to your address book to make sure you don't miss out on notifications from us.

Deposits & Withdrawals

How do I withdraw money to my bank account?
Step 1: Make sure you have the app installed and there are sufficient funds for you to withdraw

Step 2: Choose “Withdraw” from the Home Screen

Please note: only verified accounts can do bank account withdrawals. Please see our section on account verification here.

Step 3: Complete the details for the withdraw request, tap on “Withdraw” and confirm everything is correct

Please note: if you are a EU citizen ensure you provide your IBAN to speed up the process.

Step 4: Our finance team will process your request and send you an update once completed
How do I deposit money into my wallet?
Step 1: Download, install and complete registration on ZapZap

Step 2: Choose “Deposit” from the Home Screen

Step 3: Select your preferred deposit method from the available list - we offer credit or debit cards, cryptocurrency and money wire transfers

Step 4: Enter the amount you want to load into your account

Step 5: Yeah! You can now use your wallet funds to store, spend and send using any of our great features

Account Verification

How do I verify my account?
The process is easy and can be done in-app by going to “My Account” and selecting “Account Verification”

When you login for the first time, you'll see the HOME screen with a small banner indicating your account status in the bottom right corner. You can also tap on this to go to verification.

Step 1: Submit your documents by taking a picture of it using your ZapZap application. You simply tap on the camera icon next to the document required to take a picture of it and upload it to our verification system

Step 2: Continue to do this for all the documents required

Please note: We need a high quality photo of your identity book, identity card or passport to verify your identity. We also need a high quality photo of your proof of residence document to confirm the physical address where you live (please see our guidelines for documentation below)

Step 3: Tap on “Submit” and wait for you documents to upload

Step 4: Our verification team will send you updates on the progress of your verification and get in touch if there are any problems
What documents do you accept and what information is important?
Identity documents cannot be expired and should clearly show the personal identity number, names, date of birth and a clear photo of the person actively using our wallet.

For proof of residence documents, your full name (matching your identity document), address of residency and date of issue should be visible. The document MUST NOT BE OLDER THAN 3 MONTHS

.The following documents are accepted to proof valid address:
  • Utility bill
  • Bank statement with physical address
  • Municipal rates and taxes invoice
  • Lease or rental agreement
  • Mortgage statement
  • Telephone or mobile account
  • Recent insurance policy document
Please note: we are unable to accept poor quality scans and online or mobile screenshots

Prepaid Cards

How do I buy a virtual prepaid card?
Step 1: Ensure you have enough funds in your wallet by making a deposit

Step 2: Choose “Prepaid Cards” from the bottom left on the Home Screen

Step 3: Select “Add a New Card” under the “Virtual” section

Step 4: Choose the card product you want from the available options

Step 5: Add your preferred billing and/or shipping address information

Step 6: Tap “Add Card” and enjoy the freedom of online payments anywhere the MasterCard sign is displayed

Please note: we offer loaded cards but most of our cards DO NOT have funds on them when you first buy them. You have to move funds from your wallet to the card before you can use it.
How do I get money on my virtual prepaid card?
Step 1: Ensure you have bought a prepaid virtual card by following the steps here

Step 2: Tap on “Prepaid Cards” on the home screen and select the card you want to load money on from the list provided

Step 3: Choose “Top-Up Card” from the options

Step 4: Choose any of the provided amounts or enter your own and tap “Top-Up”

Step 5: You will receive a notification if your transfer was successful and the money will be available on the card for you to use
How do I buy a physical prepaid card?
Step 1: Ensure you have enough funds in your wallet by making a deposit

Step 2: Choose “Prepaid Cards” from the bottom left on the Home Screen

Step 3: Select “Get a New Card” under the “Physical” section

Step 4: Choose the card product you want from the available options

Step 5: Add your preferred billing AND shipping address information (this is very important as your card will be shipped to this address)

Step 6: Tap “Get Card” to complete the order of your new card