You will need help at some point and that’s OK. In the section below we do our best to answer the typical questions our users have about ZapZap and using the app.
If we missed anything please contact our friendly customer support team to help you out. Remember to clearly describe your problem or question and provide an email address where we can get in touch with you.
ZapZap™ offers a wide range of features and services and hope that you find a solution that is right for YOU. Our core features include:
Diverse Funding - take advantage of a variety of funding mechanisms including credit cards and debit cards
Prepaid Cards & Services - use one of our prepaid MasterCards to pay for goods and services online or in-store all over the world
Merchant Value Store - we offer a secure and convenient way to manage your account funds on a large network of online merchants. Fund or cash-out from your favourite merchant partner straight into ZapZap!
Scan & Pay - do more with your time by paying instantly and securely at supermarkets, restaurants and our many other partner retailers
Transfers & Social Money - the ability to easily exchange digital funds with friends and retailers across the globe and true conversational commerce through our very own chat feature makes us truly unique
Simple Money Out - conveniently withdraw any unused funds into a relevant bank account
Creating an account and general use is completely free but we all need to pay the bills right?
We charge a small transaction fee when you deposit money into the wallet and on withdrawals involving a wire transfer. This is simply to cover the cost of our providers and will be clearly outlined at the point of making those transactions.
Our prepaid mastercard products carry an issuing cost and some transaction fees apply.
Creating your ZapZap account is free and simple to do. Go to the app store of your preferred mobile platform or click here to download the app. Once installed, you will be guided through a quick registration process to set up your wallet.
* ZapZap is currently available for download on iPhone devices via the Apple App Store, Android devices via Google Play and Windows devices via the Windows Store.
We care deeply about the security of our customers which is why our application utilises industry best practices in security and fraud prevention.
Relevant financial information & account credentials on ZapZap are encrypted and stored in a way that keeps you and your data safe. All our web services and communication happens over SSL-secured channels and no individual has direct access to customer wallet funds.
Additionally, regular auditing — both financial and security auditing — ensures that funds are always safe and fully accounted for.
You can still use ZapZap but we recommend all our customer go through verification in order to take full advantage of our app. Certain transaction and feature limitations are imposed on unverified accounts. By verifying yourself you can do so much more!
Verification usually takes about 24 hours depending on the quality of the documents you submit. The process is easy and can be done in-app by going to “My Account” and selecting “Account Verification”.
Yes and No. The limitations are actually safeguards that protect both our users and our product. When you initially register and start using ZapZap you will have an unverified wallet with certain transaction limits and feature restrictions in place. Once you verify your wallet those limitations are removed and you have full access to everything we offer!
For any queries you can contact our friendly customer support team by sending an email to firstname.lastname@example.org. Please provide us with as much information as possible so we can investigate straight away.
You can always find the details of any transaction you’ve done under the “History” section on the app Home Screen.