Step 1: Download, install and open the ZapZap app on your device
Step 2: Your will be guided through our simple registration process where we will need your phone number and a few other details to create your free account.
Step 3: Enter the details required in each step, choose your wallet currency and create your wallet!
Step 4: We’ll send you an email with some important information confirming your new account
Remember to check your spam folder - sometimes our email is flagged by spam filters. If this is the case, you may want to add ZapZap to your address book to make sure you don't miss out on notifications from us.
The process is easy and can be done in-app by going to “My Account” and selecting “Account Verification”
When you login for the first time, you'll see the HOME screen with a small banner indicating your account status in the bottom right corner. You can also tap on this to go to verification.
Step 1: Submit your documents by taking a picture of it using your ZapZap application. You simply tap on the camera icon next to the document required to take a picture of it and upload it to our verification system
Step 2: Continue to do this for all the documents required
Please note: We need a high quality photo of your identity book, identity card or passport to verify your identity. We also need a high quality photo of your proof of residence document to confirm the physical address where you live (please see our guidelines for documentation below)
Step 3: Tap on “Submit” and wait for you documents to upload
Step 4: Our verification team will send you updates on the progress of your verification and get in touch if there are any problems
Identity documents cannot be expired and should clearly show the personal identity number, names, date of birth and a clear photo of the person actively using our wallet.
For proof of residence documents, your full name (matching your identity document), address of residency and date of issue should be visible. Please ensure the name of the institution (bank, municipality etc.) that issued the document is clearly displayed. The document MUST NOT BE OLDER THAN 3 MONTHS.
The following documents are accepted to proof valid address:
Utility bill
Bank statement with physical address
Municipal rates and taxes invoice
Lease or rental agreement
Mortgage statement
Telephone or mobile account
Recent insurance policy document
Please note: we are unable to accept poor quality scans and online or mobile screenshots
Step 1: Ensure you have enough funds in your wallet by making a deposit
Step 2: Choose “Prepaid Cards” from the bottom left on the Home Screen
Step 3: Select “Add a New Card” under the “Virtual” section
Step 4: Choose the card product you want from the available options
Step 5: Add your preferred billing and/or shipping address information
Step 6: Tap “Add Card” and enjoy the freedom of online payments anywhere the MasterCard sign is displayed
Please note: we offer loaded cards but most of our cards DO NOT have funds on them when you first buy them. You have to move funds from your wallet to the card before you can use it.
